Frequently Asked Questions
Everything you need to know about your Monique Lhuillier experience.
How long does it take for my order to ship?
Ready-to-wear items typically ship within 2-3 business days. For our bridal and evening collections, please refer to the specific lead times listed on the product page as many pieces are made to order.
What is your return policy?
We accept returns on unworn, unaltered ready-to-wear merchandise within 14 days of delivery. Please note that bridal gowns, custom orders, and final sale items are non-returnable.
Do you offer international shipping?
Yes, Monique Lhuillier ships to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
Can I request a custom fitting or alteration?
While we do not offer online alterations, we recommend visiting one of our flagship boutiques in New York, Los Angeles, or South Coast Plaza for professional fitting services and expert tailoring.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, and American Express, as well as digital payment options like PayPal and Apple Pay for a seamless checkout experience.